Terms and Conditions

Article 1 — Purpose and Scope

These General Terms and Conditions (hereinafter "GTC") govern all contractual relationships between LinkTec and its professional clients for the provision of digital services.

Our services are intended exclusively for business professionals (B2B).

Services covered include, but are not limited to:

• Design and deployment of artificial intelligence systems: AI models and agents, AI infrastructure, simulation and decision support
• Specialised integrations (LinkTec Modules), including Voice AI
• AI-Ready assessment and AI system scoping
• Any other service agreed by quote, including those under ongoing contracts (in particular hosting and maintenance)

Any order implies unreserved acceptance of these GTC.

Article 2 — Definitions

• Provider: BN-LinkTec, sole proprietorship (Entreprise Individuelle) trading as LinkTec, SIRET 99990251300012
• Client: any professional (legal entity or natural person acting in the course of their professional activity) who orders a service
• Service: all services agreed between the Provider and the Client
• Deliverables: the elements produced and delivered to the Client as part of the Service
• Subscription: any recurring service billed periodically (for example hosting or maintenance), where the quote provides for it

Article 3 — Quotes and Orders

All services are subject to a prior written proposal (quote) specifying the scope, deliverables and budget. Quotes are valid for 30 days from their date of issue.

Acceptance of a quote by the Client (by signature, email or online validation) constitutes a binding order and forms the contract between the parties.

Article 4 — Pricing and Payment

4.1 Rates

Prices are quoted in euros. VAT is not applicable pursuant to Article 293 B of the French General Tax Code (franchise en base de TVA).

LinkTec does not publish rates: the applicable prices are those stated in the quote accepted by the Client. Engagement terms are presented on the Engagement terms.

4.2 Payment Methods

Payments may be made by:

• Credit card (via Stripe)
• PayPal
• Bank transfer

4.3 Deposit

One-time services:

• 50% upon order (deposit)
• 50% upon delivery

Subscriptions:

• Monthly payment, billed at the start of each period

4.4 Late Payment

Any late payment will automatically and without prior notice result in:

• Late payment penalties equal to 3 times the legal interest rate in force
• A fixed indemnity of 40 € for collection costs (Art. D441-5 French Commercial Code)

Article 5 — Performance of Services

5.1 Deadlines

Delivery times are provided as an indication. LinkTec undertakes to use its best efforts to meet the announced deadlines. A reasonable delay shall not give rise to damages or order cancellation.

5.2 Client Obligations

The Client undertakes to:

• Provide all necessary content within the agreed timeframes (texts, images, logos, access credentials)
• Designate a single contact person authorised to approve deliverables
• Validate each deliverable within the specified period (Article 5.3)

Any delay attributable to the Client (failure to provide content, lack of response) results in an equivalent postponement of delivery deadlines.

5.3 Validation and Acceptance

The Client has 7 business days to validate each deliverable and provide feedback. After this period without response, the deliverable is deemed accepted (tacit acceptance).

Article 6 — Subscriptions

6.1 Duration

Subscriptions (hosting, maintenance) are concluded for an indefinite period, with no minimum commitment, and are tacitly renewed on a monthly basis.

6.2 Cancellation

Either party may cancel a subscription at any time, subject to 30 days notice sent by email to contact@bn-linktec.fr.

6.3 Modification

LinkTec reserves the right to modify the content or pricing of subscriptions. Clients will be notified 30 days in advance of any change. In case of disagreement, the Client may cancel without penalty.

LinkTec Desktop is a new software product in development, planned on a freemium basis. Its licences and any paid offerings will be specified before distribution: see the Desktop BETA framework. Existing contracts and subscriptions remain governed by their own terms; the historical Studio terms are retained separately.

Article 7 — Intellectual Property

7.1 Rights in data and deliverables

The agreement distinguishes Client data, custom developments, LinkTec components and third-party components.

• The Client retains the rights it holds in the entrusted data. LinkTec uses that data only for the engagement and under the applicable agreements.
• Custom developments are assigned or licensed as specified in the accepted proposal, including the scope and conditions. Agreed rights take effect upon full payment, unless otherwise stipulated.
• LinkTec retains its pre-existing or reusable components, tools and methods. The proposal specifies the usage rights required by the Client.
• Third-party models, libraries and services remain subject to their respective licences and terms. LinkTec assigns no rights it does not hold.
• The proposal specifies the items handed over, their formats and the conditions for handover or assistance at the end of the engagement.

7.2 References and communications

LinkTec refers to an engagement or the Client’s name in its communications only with the Client’s prior written consent and in compliance with confidentiality obligations.

7.3 Content Provided by the Client

The Client warrants that it holds all necessary rights to the content it provides (texts, images, logos, trademarks). The Client agrees to indemnify LinkTec against any third-party claims relating to such content.

Article 8 — Liability and Warranties

8.1 Limitation of Liability

LinkTec's liability is limited to the total amount of the relevant service.

8.2 Exclusion of Indirect Damages

LinkTec shall under no circumstances be held liable for indirect damages, including loss of revenue, loss of data, loss of clients, reputational damage or any consequential financial loss.

8.3 Force Majeure

Neither party shall be held liable for a failure to perform its contractual obligations if such failure results from a force majeure event within the meaning of Article 1218 of the French Civil Code (natural disaster, pandemic, widespread network failure, government decision, etc.).

If the force majeure event continues for more than 60 days, either party may terminate the contract without compensation.

Article 9 — Confidentiality

Each party undertakes to keep strictly confidential all information exchanged in the course of the service (technical, commercial and strategic information).

This confidentiality obligation shall continue for 2 years after the end of the contractual relationship.

Article 10 — Personal Data

LinkTec collects and processes the Client's personal data in compliance with the GDPR. For more information, please refer to our privacy policy

Where LinkTec processes personal data on behalf of the Client as a processor, the parties enter into an agreement compliant with Article 28 GDPR before that processing begins. It specifies in particular the instructions, subject matter, duration, nature and purpose of processing, categories of data and data subjects, confidentiality, security, sub-processors, assistance to the Client, audits and the handling of data at the end of the engagement.

Article 11 — Governing Law and Jurisdiction

These GTC are governed by French law.

In the event of a dispute, the parties undertake to seek an amicable resolution within 30 days. Failing amicable agreement, the dispute shall be submitted to the competent courts of LinkTec's registered office (Marcq-en-Barœul, France).

Article 12 — Acceptance

Placing an order (acceptance of a quote, confirmation email or online validation) implies full and unreserved acceptance by the Client of these GTC.

Article 13 — Severability

If one or more clauses of these GTC are declared null or unenforceable by a court decision, the remaining clauses shall retain their full validity and effect.