Client portal
Discuss my project
Voice AI

Calls handled. Teams freed up.

Handle calls, schedule appointments and route requests to the right person.

Discuss my project Explore our solutions
How a call is handled

The path of a call, step by step.

  1. Incoming callThe call reaches a number held with a telephone operator and is routed to the agent.
  2. TranscriptionSpeech is transcribed into text, with models that can run on your premises or in a cloud selected with you.
  3. ModelThe model interprets the request and stays within the scope defined for the business.
  4. Tools and validationAuthorised actions — appointments, reservations, SMS — go through the connected tools, under the agreed validation rules.
  5. Voice responseThe answer is returned to the caller through speech synthesis.
  6. Human handoverOutside the scope, or when the situation requires it, the call is handed over to a member of your team.

Conceptual diagram: it does not reproduce a real call or recording.

Integrations tailored to your tools

From the first call to a confirmed appointment, your voice agent uses your tools and follows your business rules.

  • Appointments and reservationsBook, move or cancel an appointment or reservation, based on availability in the connected tool.
  • Calendars and business softwareRead or update the agreed tools, with the permissions defined for the project.
  • SMS confirmationSend the caller a confirmation when this function is selected.
  • Human handoverHand the call over to a member of your team, outside the scope or under the agreed rules.

Each configuration brings together the functions your business needs; we check the interfaces and permissions of your tools with you.

LinkTec ModulesAI models and agents
Voice AI

Scenarios specific to each trade.

Each voice agent is custom-configured. Garage Voice, Restaurant Voice and Medical Admin Voice are offered, and we also assess other voice requirements.

Garage Voice

Make workshop bookings and the handover of requests to your team easier.

Example scenario

A customer calls to book a vehicle service: the agent records the request, offers a slot from the workshop calendar and passes any out-of-scope question to the team.

Restaurant Voice

Take reservations by phone and find the details in your connected tool.

Example scenario

A call to book a table: the agent notes the date, time and number of guests, checks availability in the connected tool, then confirms the reservation.

Medical Admin Voice

For medical practices: a strictly administrative scope. No diagnosis or clinical triage.

Example scenario

A patient wants to move an appointment: the agent handles the request in the practice calendar and hands any medical question over to the team.

Illustrative examples: functions are selected according to each establishment’s configuration.

Sovereignty & security

Models, data and hosting: choices documented with you.

No external model API without your request.

With an operator

Telephone operator

  • Number
  • Routing
  • SMS

The agent answers on a number from a telephone operator, which handles routing and SMS. Even when the AI runs locally, this link remains external and identified.

On your premises or in a cloud selected with you

AI components

  • Transcription
  • Response model
  • Speech synthesis

AI components can run on your premises or in a cloud environment selected with you. For local execution, including transcription, we size computing resources and reliability for the project.

Telephony and tools
We define the operator, routing, SMS, human handover and connectors of your configuration with you.
Models and hosting
Transcription, response model and speech synthesis: we document versions, licences, execution location and resources for each configuration. A model’s origin does not determine its execution location.
Access and data
We define permissions, administration, data flows, any telemetry and data retention with you.
Exit conditions
Documentation, handover materials, transition arrangements and dependencies are set out in the proposal and contractual terms.
Sovereignty & security

Engagement terms

Each proposal specifies the scope, deliverables and budget.

Engagement terms

Call volumes, timelines, monitoring and maintenance are sized for your configuration and set out in the proposal.

Next step

Give every call a clear path.

Tell us about your calls, tools and context: we design your voice agent’s call flow and scope of action.

Discuss my project LinkTec Modules Contact